Refund policy

RETURN POLICY

This Return Policy applies to all products sold under the Venom Intensifier™ brand and operated by Venom Labs LLC.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at returns@venomintensifier.com to request return authorization.

If your return request is approved, we will provide return instructions by email. Customers are responsible for all return shipping costs unless otherwise stated in writing by Venom Labs LLC.

Items sent back without prior return authorization will not be accepted.

Approved returns are subject to a 15% restocking fee, which will be deducted from the final refund amount. Original shipping charges are non-refundable.

You can always contact us for any return questions at returns@venomintensifier.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Claims regarding damaged, missing, incorrect, or defective items must be submitted within 7 days of delivery confirmation.

DAMAGED ARRIVAL DOCUMENTATION

For damaged-arrival claims, customers should provide clear documentation showing the condition of the package and product upon opening.

When possible, customers should submit a video showing the package being opened for the first time. The video should show the package in its original delivered condition and the shipping tape or seal being opened for the first time.

This documentation helps Venom Labs LLC evaluate damaged-arrival claims, but submission of documentation does not guarantee approval of a refund, replacement, reshipment, reimbursement, or claim.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

    • Custom or special-order items
    • Products in the Wholesale collection
    • Items specifically marked Final Sale
    • Gift cards

Due to hygiene, safety, and product integrity concerns, opened or used products are not eligible for return or refund consideration.

All products purchased from the Wholesale collection, including wholesale, distributor, bulk, and case-pack orders, are Final Sale and are not eligible for return, refund, exchange, or cancellation once processing has begun.

Please contact us if you have questions about your specific order before purchasing.

EXCHANGES

The fastest way to ensure you receive the item you want is to return the eligible item you have and place a separate order for the replacement product once your return has been approved.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, refunds will be issued to the original payment method within approximately 10 business days, minus any applicable restocking fees, shipping costs, or deductions permitted under this policy.

Please note that banks and credit card providers may require additional processing time before refunds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at returns@venomintensifier.com.

Venom Intensifier™
A brand operated by Venom Labs LLC
Ocala, Florida, United States

Last Updated: August 31, 2026